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Jungle

Customer Care

POLICIES

RETURNING UNWANTED ITEMS:

We accept returns of unwanted merchandise within 14 days of item receipt. You may ship your items to us in unused/unopened condition for a credit return of your purchase price. Please note that your original shipping costs are non-refundable.

DAMAGED ITEMS:

If your item has arrived damaged, please contact us at [email protected], and we accommodate a replacement.

 

We do not accept returns on final-sale items or custom commissioned work, framed artwork, or hand-foiled state prints. Custom wedding pieces/suites/invitations can not be returned after client has signed off on final proofs. We are required to charge for a reprint of any previously-approved custom items.

We believe that as a paper company, having the highest environmental standards should be a requirement, not an option. By printing locally whenever possible and assembling in-house, we aim to reduce our footprint as much as possible. Our entire range of greeting cards, gift tags and accessories, and art prints are manufactured start to finish within 100 miles of our design studio in Vero Beach, Florida. Our print and greeting-card paper stocks are only those approved by the Forest Stewardship Council and our standard natural-white envelopes are created from 100% post-consumer papers.

Idlewild Co. will never share, sell or distribute your contact or transaction information to any third party. The information we collect is only used as necessary to contact you about your order. Transactions on our site are secured using 256-bit SSL encryption and your credit card information is never stored. We reserve the right to cancel any order which raises concerns regarding the security of Idlewild Co. or our customers.

GENERAL FAQs

Most orders are processed and shipped within 1 business days of purchasing, Monday thru Friday.

Our hand-leafed prints are made-to-order, so please allow an additional 5 business days to process and pack. If you’ve purchased a custom-made frame with your art print order, please allow an additional 10-15 business days to frame your items.

All orders ship within 3 business days from our studio in Vero Beach, Florida with the exception of the days between Christmas and New Years. We currently offer Flat-Rate FedEx Ground Shipping for all domestic orders totaling up to $75.00. Orders over $75 ship FedEx Ground for free. You can check your approximate transit time by visiting the FedEx transit calculator. Tracking information will be emailed to you when your order has been shipped. We are not responsible for carrier delays due to inclement weather or re-routing errors. Please contact us directly if you are in need of your order by a specific date. International customers may check out through our Etsy Shop for International rates.

For online sales, we are not required to charge sales tax to recipients outside of the state of Florida. Florida residents are required to pay the standard rate (6.5%) on their orders. Any commissioned work picked up at and/or paid for at our studio in Vero Beach will be subject to standard Florida tax rates. (6.5%)

Yes- we enjoy working on supremely custom hand-painted commissioned invitations for all sorts of events large and small! Due to the extensive time involved in collaborating on these projects, we are only able to book a select number of custom event suites each year. If you are interested in learning more or booking Katie for custom work, please contact us at [email protected] for more information.

Our greeting cards and gift line is carried at over 500 independent boutiques throughout the United States as well select stores in Canada, Japan, Indonesia, Australia, & throughout Europe. Visit our Stores section to find retailers by state.

Know of a store you’d like to find our line near your hometown? Drop us a line at wh[email protected]!

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