Customer Care

RETURNING UNWANTED ITEMS:
We accept returns of unwanted merchandise within 14 days of item receipt. You may ship your items to us in unused/unopened condition for a credit return of your purchase price. Please note that your original shipping costs are non-refundable. We do not accept returns on Custom Rubber Stamps, Final-Sale Items (ending in $X.99,) or Commissioned Work.
Please email your return request, order number and return tracking number to customercare@idlewildbrands.com.
You may ship your return to:
Idlewild Co.
1105 18th Place
Vero Beach, Florida 32960

DAMAGED ITEMS:
If your item has arrived damaged, please contact us, and we will provide you with a replacement and return shipping label for the damaged item.

MISSING PACKAGES:
We ship all US-Domestic parcels via UPS to the address as noted on your order. If you have made a mistake on your shipping address, please email us as soon as possible and we will do our best to adjust before it leaves our studio. (Keep in mind, most retail orders ship within 1 business day.)

Idlewild Co. is not responsible for items shipped to incorrect addresses, nor retains ownership of parcels after they are delivered to your home/apartment/business. If your parcel is returned to us due to an incorrect address, we will contact you and you will have the option to re-ship your order to your corrected address for $8.99 Flat-Rate, or return the goods for a refund of your purchase price (less the $8.99 Flat-Rate shipping cost.)

In areas with higher than average missing parcel issues, (apartment buildings, city residences with no vestibule/lobby, etc.,) we offer a Signature-Required Delivery Service for their additional fee of $6. Please email us prior to ordering, and we will accommodate your request.

CUSTOM WORK:
Custom made products can not be returned or refunded after client has approved final proofs. Deposits on commissioned work are non-refundable. If changes are required after a proof has been approved, re-printing fees will be charged as necessary if the job has already moved into print production.

We believe that as a paper company, having the highest environmental standards should be a requirement, not an option. By printing locally whenever possible and assembling in-house, we aim to reduce our footprint as much as possible. Our entire range of greeting cards, gift tags, and art prints are manufactured start to finish within 100 miles of our design studio in Vero Beach, Florida. Our print and greeting-card paper stocks are only those approved by the Forest Stewardship Council, and our standard natural-white envelopes are created from 100% post-consumer papers. Our standard A-2 sized greeting cards are packaged in bio-degradable clear sleeves, and we have eliminated single-use plastic bubble wrap and padding in all of our outgoing wholesale and retail orders.

Idlewild Co. will never share, sell or distribute your contact or transaction information to any third party. The information we collect is only used as necessary to contact you about your order. Transactions on our site are secured using 256-bit SSL encryption and your credit card information is never stored. We reserve the right to cancel any order which raises concerns regarding the security of Idlewild Co. or our customers.

Most orders are processed and shipped within 2 business days of purchasing, Monday thru Friday, with the exception of the week between Christmas and New Years Day. We currently offer UPS Ground, rate-calculated by your delivery address. Orders over $100 ship UPS Ground for free! Tracking information will be emailed to you when your order has been shipped-please check spam if you’ve missed it. We are not responsible for carrier delays due to unforeseen inclement weather, or re-routing due to address errors. Please contact us directly if you are in need of your order by a specific date, and we’ll do our best to accommodate.

For online sales, we are not required to charge sales tax to recipients outside of the state of Florida. Florida residents are required to pay the standard rate (6.5%) on their orders. Any commissioned work picked up at and/or paid for at our studio in Vero Beach will be subject to standard Florida tax rates. (6.5%)

Yes- we enjoy working on bespoke, custom commissions for all sorts of events large and small! Due to the extensive time involved in collaborating on these projects, we are only able to book a select number of custom event suites each year. If you are interested in learning more or booking Katie for custom work, please email us! for more information.

Our greeting cards and gift line is carried at independent boutiques throughout the United States, as well select stores in Canada, Japan, Indonesia, Australia, & throughout Europe. Visit our Stockist Page to find a retailer near you!

Know of a store you’d like to find our line near you? Drop us a line!